Case Studies

Using Wi-Fi to Improve Customer Satisfaction and Support Promotions at Bank BRI

Visitor Wi-Fi that produced neither data nor engagement. A social Wi-Fi captive portal turned it into a channel for data collection and promotion.

Challenge

Many companies struggle to manage and get the most out of the Wi-Fi they provide for employees and visitors. A common problem is that it is hard to collect data about the customers or visitors using the Wi-Fi, and there is little interaction between the company and the people who connect.

Companies can also find it difficult to monitor and manage user access and keep their Wi-Fi network secure.

Solution

The answer is a social Wi-Fi captive portal: a platform that lets companies offer free Wi-Fi on the condition that users authenticate with a social media account or fill in a short form before they can access the internet.

Results

  • Visitor data collection: companies can collect demographic data and preferences of connected visitors and use it for more effective marketing.
  • More personal engagement: the captive portal can show messages directly to visitors as they go online, increasing engagement and opportunities to promote products and services.
  • Greater brand awareness: the brand can be promoted more creatively and effectively to Wi-Fi users.
  • Better security and management: companies can set access policies, monitor network usage, and keep their Wi-Fi secure more efficiently.

With a social Wi-Fi captive portal, the Wi-Fi network becomes a way to increase engagement, collect data on potential customers, and build brand awareness, while improving network security and management.

More case studies

Facing an IT challenge in your company?

Tell us what you need. Our team will contact you within 1 business day.

Chat on WhatsApp

WhatsApp