Challenge
Before Kaseya VSA, Bank Negara Indonesia struggled with application deployment and patch management. Applications were deployed remotely one device at a time, so the IT team lost valuable time on work that could have been done quickly.
Patch management relied only on built-in tools, and the IT team could not confirm that every endpoint had updated its system and applications as required.
Solution
With Kaseya VSA, application and patch deployment is fast and can run simultaneously and remotely. It also helped standardize all devices at no additional cost.
Every endpoint asset across the branches can be monitored easily from the Kaseya VSA dashboard. Troubleshooting is fast too, which makes work easier for staff and leaves customers satisfied with the service.
Results
- Easier large-scale rollouts: the engineering team benefited most, as large application rollouts became easier, better scheduled, and less time-consuming.
- Significantly fewer tickets: staff can focus and have more time for more important work, while Kaseya VSA automates daily tasks.
- Better customer service: because troubleshooting runs remotely, issues are resolved faster, which improves the service customers receive.
