Challenge
Bank Rakyat Indonesia's ATM operations were still handled manually in each region. Teams had to travel to widely scattered ATMs just to run simple procedures. Besides the cost, this took a lot of time and was prone to human error.
ATM assets also face a range of operational risks. Kaseya addresses these issues with both a preventive approach (monitoring) and a responsive one (action on demand).
Solution
Kaseya VSA delivered what Bank Rakyat Indonesia's ATMs needed. For example, it collects standardized component data such as application version, wallpaper version, storage size and partitions, and components such as card readers, transaction cameras, UPS units, and CCTV. This data has become BRI's standard for many decisions.
Kaseya can also retrieve files from the ATMs themselves, so they no longer need to be collected manually. In addition, Kaseya helps BRI prevent vandalism at ATMs with scripts tailored to BRI's environment.
Results
- Tangible and intangible benefits: combining ATM operations with Kaseya VSA has brought Bank Rakyat Indonesia many benefits.
- Efficiency in every process: many processes run by Kaseya make ATM operations more efficient.
- No more visits to each machine: periodic wallpaper changes, which used to require visiting every ATM at great cost in time and money, are now done remotely.
